Knowledge base

USING THE SHAKA GUIDE APP (7)

Getting Started & Setup Offline & Connectivity Connecting to Car Stereo Troubleshooting (Audio, GPS, Crashes, CarPlay, etc.)

BUYING, REDEEMING & MANAGING TOURS (12)

Buying & Tour Options, Redeeming (Website and 3rd-party bookings), Restore & Upgrade, Promo Codes & Discounts, Cancellations & Refunds, Gifting a Tour,

ACCOUNT & LOGIN HELP (1)

Log In/Log Out, Resetting Your Password, Fixing Login Errors, Using Guest Checkout

TOUR-SPECIFIC FAQs (51)

Tour Itinerary, FAQs, Know Before You GO

DEVICE COMPATIBILITY & TECH ISSUES (3)

App Not Working, Device Overheating / Crashing, Apple CarPlay / Android Auto Compatibility, General Troubleshooting