Knowledge base

USING THE SHAKA GUIDE APP (7)

Getting Started & Setup Offline & Connectivity Connecting to Car Stereo Troubleshooting (Audio, GPS, Crashes, CarPlay, etc.)

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Taking the Tour (4)

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Using the Offline tours (4)

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Android Auto (1)

My Shaka Guide tour is not working with Android Auto

Apple Carplay (2)

Something Else (2)

BUYING, REDEEMING & MANAGING TOURS (12)

Buying & Tour Options, Redeeming (Website and 3rd-party bookings), Restore & Upgrade, Promo Codes & Discounts, Cancellations & Refunds, Gifting a Tour,

Buying Tours (2)

Redeeming Tours (3)

Restore Past Purchases (3)

Tour Upgrade (1)

I already bought a tour. Can I upgrade to the Hawaii Tour Collection or Ultimate National Parks Tour Collection?

Discount and Promo Codes (3)

Online Booking Website Purchases (2)

Gifting Tours (1)

Can I buy Shaka Guide tours as a gift?

How do I download my free Shaka Guide tour?

National Park Week 2025 (1)

National Park Week FAQ

Missing Tours (1)

How do I restore my previous tour purchases? (android users)

How to Update Shaka Guide App (1)

How to Update Shaka Guide App

ACCOUNT & LOGIN HELP (1)

Log In/Log Out, Resetting Your Password, Fixing Login Errors, Using Guest Checkout

Login Related Issues (4)

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TOUR-SPECIFIC FAQs (100)

Tour Itinerary, FAQs, Know Before You GO

Grand Circle Island Tour (6)

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Legendary North Shore Loop (6)

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East Oahu Shoreline Drive (5)

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Backyard Rainforest (4)

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Historic Downtown Honolulu (6)

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Heart of Waikiki (7)

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Classic Road To Hana (15)

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Loop Road to Hana (8)

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Reverse Road to Hana (9)

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Sunrise at Haleakala (7)

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Sunset at Haleakala (6)

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West Maui Coastline (7)

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Hawaii Volcanoes National Park (15)

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North Island Jungle Adventure (5)

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South Island Epic Coastal Adventure (6)

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Kona Big Kahuna (5)

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Kohala Coast Backcountry (6)

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North Shore Kauai (6)

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Waimea & Na Pali (7)

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Wailua Valley and Waterfalls (4)

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Poipu and Koloa (4)

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Zion National Park (26)

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Bryce Canyon (13)

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Capitol Reef (7)

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Goblin Valley (6)

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Canyonlands (6)

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Petrified Forest (10)

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Grand Canyon South Rim (21)

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Grand Canyon North Rim (6)

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Horseshoe Bend and Lake Powell (7)

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Red Rock Canyon (11)

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Hoover Dam & Lake Mead (6)

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Rocky Mountain (7)

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Joshua Tree (6)

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Death Valley (6)

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Yellowstone National Park (6)

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Grand Teton (7)

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Blue Ridge Parkway Bundle (15)

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Blue Ridge Parkway Asheville (11)

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Blue Ridge Parkway South (7)

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Blue Ridge Parkway Virginia (10)

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Shenandoah National Park (7)

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Grand Staircase-Escalante (6)

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Black Canyon of the Gunnison (3)

Great Sand Dunes (3)

Great Smoky Mountain (10)

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Mount Rainier National Park (6)

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Salem Walking Tour (20)

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Dry Tortugas (9)

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Carlsbad Caverns National Park (9)

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Reverse Arches (10)

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Monument Valley (15)

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Great Basin (10)

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Kings Canyon (9)

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Lassen Volcanic (9)

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New River Gorge (9)

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North Cascades (9)

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Crater Lake (9)

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Glacier National Park (39)

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Cuyahoga Valley (9)

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Indiana Dunes (9)

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Mount Rushmore (8)

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Theodore Roosevelt (9)

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Gateway Arch (9)

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White Sands (9)

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Hot Springs (9)

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Big Cypress (9)

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Overseas Highway (9)

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Beacon Hill (9)

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Boston Freedom Trail (13)

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Gettysburg (17)

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Utah & Mighty 5 (10)

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Pacific Coast Highway - San Luis Obispo to Santa Barbara (2)

Pacific Coast Highway - Santa Barbara to Santa Monica (2)

German Village (2)

Washington DC (6)

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Pacific Coast Highway - San Francisco to Monterey (2)

Pacific Coast Highway - Big Sur (2)

Pinnacles National Park (9)

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Pacific Coast Highway: Monterey to San Luis Obispo (Big Sur) (9)

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Pacific Coast Highway 1: San Francisco to Monterey (6)

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DEVICE COMPATIBILITY & TECH ISSUES (3)

App Not Working, Device Overheating / Crashing, Apple CarPlay / Android Auto Compatibility, General Troubleshooting

Audio Not Triggering (3)

Tour Download Stuck (2)

GPS Related Issues (3)