We're sorry to hear you are having some difficulty.
This happens when you've not set the right permissions for the Shaka Guide app on your phone.
To fix it, follow these steps:
1. Go to your phone's Settings
2. Go to Apps or Applications
3. Locate the Shaka Guide app
4. Find the Permissions section
5. Set "Location Services" to "Always"(iOS users) or "All the time"(Android users)
6. Go back to the Shaka Guide app and start your tour!
If you still need help, or have other questions, reach out to our support team through our support channels.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article