I bought my tour from Viator but it's not showing up on the Shaka Guide app

 
For tours purchased through Viator/TripAdvisor, users must follow the download steps listed in the Viator/TripAdvisor ticket. The steps are under the Before You Go section on the ticket(you may need to click on Get Ticket/Download the PDF ticket). Follow the steps and use the redeem code listed there on the Shaka Guide app to redeem your purchase and download your Shaka Guide tours.