Mahalo for purchasing your tour directly from us at shakaguide.com!
Now let’s get you on the road and listening to epic stories with Shaka Guide.
STEP-BY-STEP: How to Access Your Tour
1. Download the App
Search for Shaka Guide: GPS Driving Tours in the App Store (iOS) or Google Play Store (Android) and install the app.
2. Log In to the App
Use the same method you used during checkout:
Email + password
Google login
Apple login
Important: Make sure you're logging in with the exact same login method and email you used when you made your purchase.
If you used Apple or Google to check out, you’ll need to use that same method to log in.
3. Download Your Tour
Once logged in, your tour(s) will automatically appear in the app. Tap Download to get started — no code needed!
What if I checked out as a Guest?
If you didn’t create an account at checkout and just entered your info manually (guest checkout), don’t worry — we’ve still got you!
1. Look for your redeem code:
We sent you an email with a redeem code right after your purchase.
Didn’t get it? Be sure to check your Spam or Junk folder too.
2. Use the code in the app:
Open the app
Tap Support > Account Settings
Tap Retrieve Purchases, then choose Use a Redeem Code
Enter your code (including dashes) and hit Redeem
That’s it — your tour will appear in your list ready to download and explore!
Need help?
If you're still stuck, just send us a message at aloha@shakaguide.com with your purchase receipt or email, and we’ll get you cruising in no time.
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